ITSM: How to block unwanted Transaction Type

if you are getting below screen in ITSM while clicking on Create Incident / Service Request & you want to block unwanted transaction type (SMIN).

ZMIN

ZMIN

You can go To SPRO – SAP Solution Manager – Capabilities – IT Service Management – Transactions – Define Transaction Type

Find the SMIN & make it inactive. while saving it will ask you TR number, you can also forward the same to further systems.

smin

Service Desk & ChaRM Configuration.

Recently i am working with Service Desk & ChaRM(Change Request Management) configuration in SOLMAN.

Service Desk is easy to configure rather then ChaRM. I have completed my Service Desk configuration successfully & it’s working smoothly. Here i will not provide any steps due to it’s a very long configuration, however if you required the configuration steps, you can mail me directly at my adil(at)adilfahim.com

ChaRM is little bit difficult to configure. I didn’t find any standard configuration document in SAP service market place then i searched on SDN and find some different docs, compiled that docs & create a single document to work around. i have completed almost all steps which required in ChaRM but still i am stuck while creating Change Request to add in Maintenance Cycle. When i will completed, i will update my blog and will share a doc of fully configured ChaRM Configuration.